Customer-Driven Operations Management: Aligning Business Processes and Quality Tools to Create Operational Effectiveness in Your Company

In Customer-Driven Operations Management, Ahoy distills the most current business theories and practices that will help you weed out and eliminate operational inefficiencies and put in place the necessary metrics for providing products and services better, cheaper, and faster than ever. Ahoy walks you through the steps of creating a world-class organization, which include

• Mapping your company's processes to target weak points
• Realigning management systems from functional to process-focused
• Setting benchmarks throughout the process to help quantify levels of success
• Establish a system of knowledge management for the seamless alignment of teams and departments
• Improving process management using Lean, Six Sigma, and other methodologies
• Create a sound strategic planning initiative to eliminate future surprises

With diagrams and figures to highlight salient points, Customer-Driven Operations Management clarifies and simplifies the otherwise daunting task of enacting major changes in your company's operations systems.